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Fitbit connect service has stopped Bluetooth#
Remove Charge 4 from your phone’s Bluetooth settings:.Find the option to remove the device from your account.In the Fitbit app, tap the Today tab your profile picture Charge 4 tile.If you don’t see a Charge 4 tile, follow steps under I can't set up Charge 4: The screen is blank and the tracker won't turn on above. Verify that you see the Charge 4 tile.In the Fitbit app, tap the Today tab your profile picture.Check the Fitbit app to see if Charge 4 is connected to your Fitbit account:.If you still have trouble, contact Customer Support.For more information, see How do I set up my Fitbit device? Note the device must be charged to at least 50% to set it up.
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If the Fitbit logo appears-set up Charge 4.For more information, see How do I get started with Fitbit Charge 4? If a clock face appears-Charge 4 is set up and you can start using it.After you see the smiley face, wait for another 10 seconds or until the Fitbit logo or clock face appears.Note: If you still don’t see a smiley face, wait 15 minutes before you try again. Try holding the button again for 10 seconds or until the smiley face appears. If you don’t see a smiley face after 10 seconds, adjust the position of the device in the charging cable, verifying it’s securely in place.Note: The device vibrates when you press or release the button. When a smiley face appears on the screen, release the button. Press and hold the button on the side of Charge 4 for at least 10 seconds.Make sure the device is securely in the charging cable and restart Charge 4:.Make sure the connection is secure, as described above. Remove Charge 4 from the charging cable, then place it in the charging cable again.If you don’t see a smiley face or the Fitbit logo on the screen after 5 seconds:.Plug the charging cable into the USB port on a UL-certified USB wall charger.Connect Charge 4 to the charging cable, making sure the connection is secure, as described above.